• Frequently Asked Questions (FAQs)

Q: What is Wood & Wood?
A: Wood & Wood is a premium furniture store based in Lahore, Pakistan. We specialize in office chairs, tables, beds, sofas, and custom furniture solutions for homes and offices.

Q: How Do I Get In Touch With You?
A: You may call or WhatsApp us at +92 301 4718876 or email us at info@woodandwood.pk. We are available Monday to Saturday, 9:00 AM to 6:00 PM.

Q: Can I Cancel An Order?
A: Yes, you can cancel your order before delivery. Please call us at +92 301 4718876 or email info@woodandwood.pk for assistance.

Q: How Long Does It Take To Receive My Order?
A: Standard orders are delivered within 5-7 business days. Custom or bulk orders may take 10-14 business days after confirmation.

Q: Can I Place An Item On Hold & Purchase It Later?
A: Yes, you can add products to your Wishlist for future purchase, subject to stock availability.

Q: Can I Have My Order Delivered On A Particular Day?
A: We strive to deliver in the fastest time possible. However, we cannot guarantee delivery on a specific day. Our team will contact you to confirm delivery timing.

Q: What Payment Types Do You Accept?
A: We accept Cash on Delivery (COD), Credit Card, Debit Card, Bank Transfer, and Mobile Wallets via PayFast — Pakistan’s SBP licensed payment gateway.

Q: How Does Cash On Delivery Work?
A: Pay in cash when your order arrives. Please inspect the packaging before making payment. Ensure packaging is not tampered with before accepting the order.

Q: Do Your Prices Include Taxes?
A: Yes, all prices displayed on our website are inclusive of applicable taxes. All prices are in PKR.

Q: Is Wood & Wood Safe For Online Shopping?
A: Absolutely. We are committed to providing a safe and secure shopping experience. All online payments are processed through PayFast which is PCI-DSS compliant and regulated by the State Bank of Pakistan.

Q: Will You Store My Card Details?
A: No, we do not store any credit or debit card details. All payment information is handled securely by PayFast.

Q: Can My Information Be Sold To Any Third Party?
A: No. Your personal information will never be sold or shared with third parties. Please read our Privacy Policy for more details.

Q: What Are Your Operational Hours?
A: Monday to Saturday — 9:00 AM to 6:00 PM (Pakistan Standard Time)

Q: Where Are You Located?
A: Ghazi Road, Munawrabad Nishtar Town, Lahore, Pakistan.

Q: Do You Offer Custom Furniture?
A: Yes! We offer custom furniture solutions for homes, offices, and commercial spaces. Contact us at +92 301 4718876 for custom orders and pricing.

Q: What Is Your Return Policy?
A: Returns are accepted at the time of delivery only if the product is damaged or defective. Please inspect your order upon delivery before signing off.