Policy

Refund & Return Policy

We want you to be completely happy with your purchase — here’s how returns, exchanges and refunds work.

At Wood & Wood, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied, please review our refund and return policy below.

Return Eligibility

Items can be returned within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging. Customized or made-to-order furniture items are not eligible for return unless damaged or defective upon delivery.

Non-Returnable Items

The following items cannot be returned or exchanged: custom-made or personalized furniture, items damaged due to misuse or improper assembly, and clearance or sale items (unless defective).

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or repair at no additional cost.

Refund Process

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

Exchanges

We offer exchanges for items that are defective or damaged. To request an exchange, contact us with your order details and reason for exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable courier service for returns.

Cancellation Policy

Orders can be cancelled within 24 hours of placing the order. Once production or shipping has begun, cancellations may not be possible for custom orders.

Wood & Wood  |  +92 301 4718876  |  info@woodandwood.pk
Ghazi Road, Munawrabad Nishtar Town, Lahore, Pakistan
Need help with a refund or return? Reach out anytime.